WebA passionate and qualified leader and senior product manager with over 8 years of experience in banking, specialising predominantly in cards and payments. Experienced in brand/retail category management, eCommerce strategies, buy now pay later propositions and digital content management. A proven track record of managing consumer … WebJun 14, 2024 · In an industry where relationships matter, competition in commercial banking is fiercer than ever and both client and employee engagement expectations are changing. According to a Corporate Banking Customer Satisfaction Survey by Finextra and Pega, 90% of big corporate clients would consider switching financial institutions for better …
Transforming a customer experience in banking McKinsey
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Global Retail Banking 2024: The Front-to-Back Digital Retail Bank
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